{"id":9313,"date":"2022-08-01T22:26:48","date_gmt":"2022-08-01T20:26:48","guid":{"rendered":"https:\/\/therefore.net\/soporte-de-dynamics-nav-connector\/"},"modified":"2025-03-06T14:26:07","modified_gmt":"2025-03-06T13:26:07","slug":"soporte-de-dynamics-nav-connector","status":"publish","type":"page","link":"https:\/\/therefore.net\/es\/soporte-de-dynamics-nav-connector\/","title":{"rendered":"Soporte de Dynamics NAV Connector"},"content":{"rendered":"
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Asistencia t\u00e9cnica para el conector de Dynamics NAV<\/h2>\n\n <\/div>\n\n <\/div>\n<\/div>\n\n\n\n
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\n Ciclo de vida del producto\n
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Therefore Corporation se dedica a proporcionar y dar soporte a software estable. M\u00e1s informaci\u00f3n sobre la pol\u00edtica de ciclo de vida de nuestros productos\u00a0aqu\u00ed.<\/a><\/p>\n

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Adem\u00e1s, Therefore Corporation se dedica a seguir la Declaraci\u00f3n de direcci\u00f3n de Microsoft Dynamics NAV. A medida que se realicen cambios en el producto, Therefore\u2122 Connector para Microsoft Dynamics NAV se actualizar\u00e1 para garantizar que los clientes puedan seguir trabajando con la \u00faltima versi\u00f3n del producto publicada por Microsoft.<\/p>\n\n <\/div>\n <\/div>\n

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\n Service Level Agreement (Acuerdo sobre el nivel de servicio)\n
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Mientras su sistema Therefore\u2122 est\u00e9 en mantenimiento activo (CSS), podr\u00e1 recibir asistencia para Therefore\u2122 Connector para Microsoft Dynamics NAV.<\/p>\n

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Los t\u00e9rminos exactos de su acuerdo de nivel de servicio se describen en el contrato de servicio entre usted, el cliente, y Canon. P\u00f3ngase en contacto con su organizaci\u00f3n local de Canon para obtener m\u00e1s informaci\u00f3n sobre los niveles de asistencia, los tiempos de respuesta y los m\u00e9todos de escalado.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n <\/div>\n <\/div>\n

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\n C\u00f3mo recibir asistencia\n
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Mientras su sistema Therefore\u2122 est\u00e9 en mantenimiento activo (CSS), podr\u00e1 recibir asistencia para Therefore\u2122 Connector para Microsoft Dynamics NAV.<\/p>\n

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Nuestro equipo de asistencia t\u00e9cnica se compromete a proporcionar asistencia de tercer nivel a todos nuestros clientes. Trabajamos junto con Canon y los partners de Canon para responder a preguntas y solicitudes t\u00e9cnicas. Si necesita asistencia para su sistema Therefore\u2122, el primer paso es ponerse en contacto con su equipo de asistencia local de Canon.<\/p>\n

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Si su problema no puede ser resuelto por su equipo de asistencia de Canon, su problema se derivar\u00e1 al equipo de asistencia de Therefore Corporation y se procesar\u00e1 de acuerdo con su acuerdo de nivel de servicio individual.<\/p>\n

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Equipo de asistencia de Therefore:<\/p>\n

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Therefore Support Team<\/strong><\/p>\n

Correo electr\u00f3nico: support@therefore.net<\/a><\/p>\n

Tel\u00e9fono: +43 2236 865 300 333<\/p>\n

Horario de atenci\u00f3n: Lunes-viernes 9:00 – 17:00 CET<\/p>\n\n <\/div>\n <\/div>\n

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\n Base de datos de conocimientos (en ingl\u00e9s)\n
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Below you will find answers to frequently asked questions on the Therefore\u2122 Connector for Microsoft Dynamics NAV.<\/p>\n<\/div>\n<\/div>\n

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Which versions of the Microsoft Dynamics NAV\/Navision does the connector support?<\/strong><\/p>\n<\/div>\n<\/div>\n

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The Therefore\u2122 Connector is supported for Navision 4.0SP2 and new versions.<\/p>\n<\/div>\n<\/div>\n

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Where can I download the installation files (FOBs) for the connector?
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The installation files and documentation for the connector can be downloaded from the Therefore\u2122 FTP server. A valid FTP account is required to download files; this can be obtained by contacting the Therefore\u2122 Support Team.<\/p>\n<\/div>\n<\/div>\n

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Can the connector be used with the 2009 RTC client or only the classic client?<\/strong><\/p>\n<\/div>\n<\/div>\n

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The installation files and documentation for the connector can be downloaded from the Therefore\u2122 FTP server. A valid FTP account is required to download files; this can be obtained by contacting the Therefore\u2122 Support Team.<\/p>\n<\/div>\n<\/div>\n

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When executing any function of the connector, the error \u201cAssembly not found: Therefore.Connector.Navision\u201d is displayed.
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To fix this, make sure that:<\/p>\n

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  1. \u00a0A Therefore\u2122 client version 2015 or newer is installed on the PC executing the connector.<\/li>\n
  2. During installation, the option\u201dTherefore\u2122 Integrate \u2013 Microsoft Navision\u201d is selected to be installed. This installs the .Net part of the connector and needs to be available on all clients and servers using the connector (e.g. NAS Service).<\/li>\n<\/ol>\n<\/div>\n<\/div>\n
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    Is it possible to use an NAS service to execute recurring tasks of the connector, like saving outgoing documents or automatic document linking?<\/strong><\/p>\n<\/div>\n<\/div>\n

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    The Therefore\u2122 connector can be used in conjunction with an NAS service. Refer to our documentation for detailed installation and configuration instructions.<\/p>\n<\/div>\n<\/div>\n

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    When clicking \u201cSynchronize Configuration\u201d, the error \u201cDynamic operations can only be performed in homogenous AppDomain\u201d is displayed.
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    To fix this, open the file\u00a0\u201cMicrosoft.Dynamics.Nav.Client.exe.config\u201d<\/em>\u00a0in the RTC client installation directory. This can be usually found at\u00a0\u201cC:\\Program Files (x86)\\Microsoft Dynamics NAV\\70\\RoleTailored Client\u201d<\/em>. In this file, delete the line\u00a0\u201c<NetFx40_LegacySecurityPolici enabled=\u201dtrue\u201d\/>\u201d<\/em>\u00a0from the\u00a0<runtime><\/em>\u00a0section of the configuration file.<\/p>\n<\/div>\n<\/div>\n

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    When trying to automatically save outgoing documents as PDF using the Therefore\u2122 PDF Printer, the error message \u201cThe document could not be saved. Please contact the technical support!\u201d is displayed.
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    In most cases, this error can be solved by upgrading to Therefore\u2122 2016 Update 2 or installing a patch that can be received by contacting the Therefore\u2122 Support Team.<\/p>\n<\/div>\n<\/div>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9313","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSoporte de Dynamics NAV Connector<\/title>\n<meta name=\"description\" content=\"Dynamics NAV Connector Support - Therefore se dedica a proporcionar y apoyar el software estable. 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