{"id":5296,"date":"2022-08-01T22:56:31","date_gmt":"2022-08-01T20:56:31","guid":{"rendered":"https:\/\/therefore.net\/cycle-de-vie\/"},"modified":"2023-06-08T20:03:04","modified_gmt":"2023-06-08T18:03:04","slug":"cycle-de-vie","status":"publish","type":"page","link":"https:\/\/therefore.net\/fr\/cycle-de-vie\/","title":{"rendered":"Cycle de vie"},"content":{"rendered":"<div class=\"custom-block simple-paragraph\">\n    <div class=\"container\">\n        <div class=\"blog-post__content blog-post__content--wide\">\n            <div class=\"wpb_text_column wpb_content_element margin_bottom_35\">\n<div class=\"wpb_wrapper\">\n<h1 style=\"text-align: center;\">Cycle de vie du produit Therefore\u2122<\/h1>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element vc_custom_1557307360345\">\n<div class=\"wpb_wrapper\">\n<h3><strong>Therefore Corporation s&#8217;engage \u00e0 vous fournir un logiciel stable et \u00e0 jour, des nouvelles fonctionnalit\u00e9s r\u00e9guli\u00e8rement publi\u00e9es et un support technique de qualit\u00e9. En maintenant votre maintenance \u00e0 jour, vous pouvez garantir l&#8217;acc\u00e8s \u00e0 notre support technique expert, aux mises \u00e0 jour des produits, aux correctifs et aux nouvelles fonctionnalit\u00e9s.<br \/>\n<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<h3><strong>La maintenance du logiciel Therefore\u2122 est incluse dans votre contrat d&#8217;assistance logicielle Canon (CSS). Celui-ci est valable pour les installations sur site de Therefore\u2122. Le CSS est inclus dans les abonnements \u00e0 Therefore\u2122 Online.<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element vc_custom_1649170047303\">\n<div class=\"wpb_wrapper\">\n<p><strong>Qu&#8217;est-ce qui est inclus dans la maintenance de Therefore\u2122 ?<\/strong><\/p>\n<ul>\n<li>Assistance technique de Canon et Therefore\u2122.<\/li>\n<li>Acc\u00e8s \u00e0 la derni\u00e8re version du produit, aide \u00e0 la mise \u00e0 niveau du produit, aide \u00e0 la recherche de solutions alternatives et acc\u00e8s aux corrections de bogues pour les versions Therefore\u2122 prises en charge.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Qu&#8217;est-ce que le cycle de vie des produits Therefore\u2122 ?<\/strong><\/p>\n<ul>\n<li>Le logiciel Therefore\u2122 a une version annuelle qui inclut plusieurs nouvelles fonctionnalit\u00e9s. Cette version est nomm\u00e9e par ann\u00e9e, par exemple Therefore\u2122 2022, Therefore\u2122 2023, etc.<\/li>\n<li>Une version mineure connue sous le nom de Service Pack peut \u00e9ventuellement \u00eatre publi\u00e9e plus tard dans l&#8217;ann\u00e9e et contient quelques fonctionnalit\u00e9s et am\u00e9liorations mineures.<\/li>\n<li>Therefore Corporation publiera toujours des correctifs pour r\u00e9soudre les bogues lorsque cela sera n\u00e9cessaire. Des corrections de bogues cumulatives, connues sous le nom de Update Rollups, seront publi\u00e9es r\u00e9guli\u00e8rement et contiendront toutes les corrections de bogues pr\u00e9c\u00e9dentes pour cette version.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Quelles sont les versions de Therefore\u2122 prises en charge ?<\/strong><\/p>\n<ul>\n<li>L&#8217;assistance g\u00e9n\u00e9rale est fournie pour les versions du produit pendant 12 mois <strong>apr\u00e8s<\/strong> la sortie de la version suivante du produit.<\/li>\n<li>Une assistance prolong\u00e9e est fournie pendant 12 mois suppl\u00e9mentaires.<\/li>\n<\/ul>\n<p>Par exemple, les clients qui utilisent Therefore\u2122 2022 b\u00e9n\u00e9ficient d&#8217;une assistance g\u00e9n\u00e9rale jusqu&#8217;en 2024, et d&#8217;une assistance \u00e9tendue jusqu&#8217;en 2025.<\/p>\n<p>&nbsp;<\/p>\n<p>Les clients disposant d&#8217;un contrat CSS valide b\u00e9n\u00e9ficieront toujours d&#8217;une assistance pour passer \u00e0 une version plus r\u00e9cente du produit. Les clients dont le CSS a expir\u00e9 et qui souhaitent renouveler leur contrat doivent rembourser tous les CSS manqu\u00e9s.<\/p>\n<\/div>\n<p><img decoding=\"async\" class=\"alignnone wp-image-843 size-full\" src=\"https:\/\/therefore.net\/app\/uploads\/2022\/08\/life-cycle-graph.png\" alt=\"\" width=\"910\" height=\"404\" srcset=\"https:\/\/therefore.net\/wp\/..\/app\/uploads\/2022\/08\/life-cycle-graph.png 910w, https:\/\/therefore.net\/wp\/..\/app\/uploads\/2022\/08\/life-cycle-graph-300x133.png 300w, https:\/\/therefore.net\/wp\/..\/app\/uploads\/2022\/08\/life-cycle-graph-768x341.png 768w\" sizes=\"(max-width: 910px) 100vw, 910px\" \/><\/p>\n<p>Mainstream support : <strong>Assistance standard<\/strong><br \/>\nExtended support : <strong>Assistance \u00e9tendue<\/strong><br \/>\nSupport expired : <strong>Assistance expir\u00e9e<\/strong><br \/>\nSupply hotfixes to fix bugs : <strong>Fournir des hotfixes pour corriger les bogues<\/strong><br \/>\nAnalyze customer issues : <strong>Analyser les probl\u00e8mes des clients<\/strong><br \/>\nTry to find a work-around : <strong>Essayer de trouver des solutions alternatives<\/strong><br \/>\nHelp with product upgrade : <strong>Aide \u00e0 la mise \u00e0 niveau du produit<\/strong><\/p>\n<\/div>\n\n        <\/div>\n\n            <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5296","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cycle de vie du produit<\/title>\n<meta name=\"description\" content=\"Cycle de vie du produit -Therefore s&#039;efforce de vous proposer des logiciels stables et \u00e0 jour, de nouvelles 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