{"id":5828,"date":"2023-06-20T05:42:05","date_gmt":"2023-06-20T03:42:05","guid":{"rendered":"https:\/\/therefore.net\/support-technique-2\/"},"modified":"2023-07-11T14:32:00","modified_gmt":"2023-07-11T12:32:00","slug":"support-technique","status":"publish","type":"page","link":"https:\/\/therefore.net\/fr\/support-technique\/","title":{"rendered":"Support technique"},"content":{"rendered":"
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\n \"Une\n <\/div>\n
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\n Therefore\u2122 Support technique\n <\/h2>\n

Notre \u00e9quipe d’assistance technique s’engage \u00e0 fournir une assistance \u00e0 nos clients. Nous collaborons avec nos partenaires revendeurs pour r\u00e9pondre aux techniques.<\/p>\n<\/div>\n <\/div>\n\n \n

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\n Comment obtenir de l’aide ?\n <\/h2>\n

Notre \u00e9quipe d’assistance fournit une assistance de troisi\u00e8me niveau pour les solutions logicielles Therefore\u2122. Cela signifie qu’ils interviennent lorsque des probl\u00e8mes leur sont remont\u00e9s par les techniciens d’assistance des revendeurs locaux.<\/p>\n

 <\/p>\n

Veuillez consulter la FAQ ci-dessous pour en savoir plus.<\/strong><\/p>\n<\/div>\n <\/div>\n\n \n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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\n FAQ sur l’assistance\n <\/h2>\n
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\n Qui peut fournir une assistance technique pour le logiciel Therefore\u2122 ?\n
\n \n\n<\/svg>\n\n <\/div>\n <\/h3>\n
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La premi\u00e8re ligne d’assistance sera votre administrateur syst\u00e8me local. Il s’agit g\u00e9n\u00e9ralement d’une personne de votre service informatique charg\u00e9e de g\u00e9rer le syst\u00e8me Therefore\u2122 de votre entreprise.<\/p>\n

De nombreux probl\u00e8mes simples peuvent \u00e9galement \u00eatre r\u00e9solus en consultant la documentation technique de Therefore\u2122.<\/p>\n\n

\n Consulter la documentation technique<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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\n Je ne sais pas qui est l’administrateur du syst\u00e8me -OU- je suis l’administrateur du syst\u00e8me mais j’ai encore besoin d’aide.\n
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Si votre organisation ne dispose pas d’un administrateur syst\u00e8me interne, il est tr\u00e8s probable qu’une personne d’un revendeur Therefore\u2122 g\u00e8re votre syst\u00e8me Therefore\u2122. Veuillez prendre contact avec la personne ou l’organisation qui a vendu ou mis en \u0153uvre Therefore\u2122 dans votre organisation.<\/p>\n

Si vous \u00eates l’administrateur du syst\u00e8me et que vous avez besoin d’aide, votre prochain point de contact est l’\u00e9quipe d’assistance technique de l’\u00e9quipe de votre partenaire revendeur local.<\/p>\n

Vous ne savez pas par o\u00f9 commencer ? Cliquez sur le lien ci-dessous pour afficher la page d’assistance mondiale de Canon. S\u00e9lectionnez votre r\u00e9gion et votre pays pour obtenir des informations sur votre \u00e9quipe Canon locale.<\/p>\n\n

\n Canon Global Support<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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\n Je n’ai personne chez un partenaire revendeur que je puisse contacter – OU – la personne que je contacte ne r\u00e9pond pas \u00e0 mes demandes.\n
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Nous sommes d\u00e9sol\u00e9s d’apprendre que vous rencontrez des difficult\u00e9s. Si vous avez des difficult\u00e9s \u00e0 obtenir une assistance technique de la part de votre revendeur local, veuillez contacter l’\u00e9quipe d’assistance Therefore. Dans ce type de situation, nous travaillerons avec vous pour vous aider \u00e0 trouver les ressources locales appropri\u00e9es qui peuvent fournir une assistance technique. Soyez assur\u00e9 que vos techniciens d’assistance locaux b\u00e9n\u00e9ficieront toujours du soutien des experts Therefore\u2122 du monde entier pour vous aider.<\/p>\n

Vous pouvez contacter l’\u00e9quipe d’assistance de Therefore \u00e0 l’adresse suivante :
\nsupport@therefore.net<\/p>\n\n <\/div>\n <\/div>\n

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\n Puis-je obtenir de l’aide directement aupr\u00e8s de l’\u00e9quipe d’assistance Therefore ?\n
\n \n\n<\/svg>\n\n <\/div>\n <\/h3>\n
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L’\u00e9quipe Therefore s’engage \u00e0 fournir une assistance technique \u00e0 tous ceux qui en ont besoin. Cependant, les accords commerciaux conclus par nos clients avec leur revendeur local ou leur organisation partenaire exigent que toutes les questions d’assistance technique soient adress\u00e9es \u00e0 leur administrateur syst\u00e8me (premier niveau) ou \u00e0 l’\u00e9quipe d’assistance du revendeur (deuxi\u00e8me niveau). Les \u00e9quipes d’assistance des revendeurs peuvent transmettre \u00e0 l’\u00e9quipe d’assistance Therefore (troisi\u00e8me niveau) les probl\u00e8mes complexes n\u00e9cessitant des connaissances sp\u00e9cialis\u00e9es.<\/p>\n

Nous ne pouvons pas r\u00e9pondre directement aux demandes d’assistance de premier niveau des clients.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5828","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport technique<\/title>\n<meta name=\"description\" content=\"Assistance technique pour votre syst\u00e8me Therefore\u2122. 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