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Therefore™ Online Australia: Domain Name Change

July, 05 by  |  Announcements, Events, Webinars

Breaking change for Therefore™ Online customers in Australia!

Therefore™ Online customers in Australia who are connecting to the system with the URL ending in “.com.au” will need to update their connection details!

  • First change: 20th July 2021 23:00UTC+8 (Sydney)

Starting on this day the URL for FTP connections will change. Customers need to update their connection details and change the “.com.au” part of their URL to “.com”. For example: “mycompany.thereforeonline.com.au” will change to “mycompany.thereforeonline.com“.

  • Second change: 3rd August 2021 23:00UTC+8 (Sydney)

Starting on this day ALL connection URLs will change. Anywhere where “.com.au” is used should be updated to “.com“. This includes connection URLs used in the web client, installed client (i.e. Navigator, Designer), MFP app, Mobile App, API, Web API.

  • Third change: 10th August 2021 23:00UTC+8 (Sydney)

Starting on this day ALL URLs using “.com.au” will cease to work.

If you haven’t already updated your connection or unsure if you have the correct connection settings please contact Canon by clicking on this link and filling in the Support Request form and submit.

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