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Thereforeā„¢ Help

By default the URL for the Thereforeā„¢ Classic Web Client is:

https://tenantname.thereforeonline.com/Client/WEB/Main.aspx

 

As a general feature, Thereforeā„¢ Web Access supports single sign-on for Windows users, but this needs to be supported by the browser. For HTTP connections, the web browser must be configured to pass the user's login credentials to the Thereforeā„¢ Server. Otherwise, a customizable login page is displayed before the application can be accessed. The user is asked to enter their user name and password (see table below). Furthermore, for access to be granted, a user license is required.

 

User Type

Username

Active Directory or LDAP/LDAPS

Domain\username

Windows workgroup

Servername\username

Thereforeā„¢ Internal user

username

 

Forgot Password:

Internal Thereforeā„¢ users (not Active Directory) who have an e-mail address configured in Thereforeā„¢ can use the ā€œForgot Passwordā€ button on the login page to reset their password. In addition the Thereforeā„¢ Server must be configured to send e-mails: Solution Designer: General Settings

 

Automatically log in:

Checking this box will save the user's login credentials in the browser to avoid manually logging in to each new session. This setting only applies when using the same browser on the same machine. To clear this setting, a user must choose the option 'Sign out' when closing the session, or the browser cache must be cleared. This setting does not affect license release times.

 

Changing the language in Thereforeā„¢ Web Access

In order to use Thereforeā„¢ Web Access in a different language, the desired language must first be installed on the Thereforeā„¢ server to which you are connecting. Next, the language settings of the browser you are using must be set to the desired language.