Therefore™ Help

By default the URL for the Therefore™ Classic Web Client is:

https://tenantname.thereforeonline.com/Client/WEB/Main.aspx

As a general feature, Therefore™ Web Access supports single sign-on for Windows users, but this needs to be supported by the browser. For HTTP connections, the web browser must be configured to pass the user's login credentials to the Therefore™ Server. Otherwise, a customizable login page is displayed before the application can be accessed. The user is asked to enter their user name and password (see table below). Furthermore, for access to be granted, a user license is required.

Forgot Password:

Internal Therefore™ users (not Active Directory) who have an e-mail address configured in Therefore™ can use the “Forgot Password” button on the login page to reset their password. In addition the Therefore™ Server must be configured to send e-mails: Solution Designer: General Settings

Automatically log in:

Checking this box will save the user's login credentials in the browser to avoid manually logging in to each new session. This setting only applies when using the same browser on the same machine. To clear this setting, a user must choose the option 'Sign out' when closing the session, or the browser cache must be cleared. This setting does not affect license release times.

Changing the language in Therefore™ Web Access

In order to use Therefore™ Web Access in a different language, the desired language must first be installed on the Therefore™ server to which you are connecting. Next, the language settings of the browser you are using must be set to the desired language.