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Reference > Solution Designer > Design > Repository Object > Case Definition > Case Definition Properties

Case Synchronization

SD_R_Design_Categories_CaseDefinition_Properties_CaseSynchronization_001

Synchronize by Field

The primary field to be used for creating new cases. This field's database index must be set to Unique for it to appear in the drop-down list.

Synchronize Deletes

If this box is checked, cases will be automatically closed if their original entry in the database is removed. A case can be re-opened by administrator, but any dependent fields set to Referenced will not be restored.

Polling Interval

This determines how often the service will check for new or deleted entries to synchronize. The default value is 10 minutes.

info

A maximum of 500 cases are synchronized at every polling interval. For example, if 2000 cases need to be synchronized, this will require 4 polling intervals.