Technical Bulletin for Therefore™ Online users

Technical Bulletin for Therefore™ Online users

 

This bulletin is a notice of an upcoming change to how customers work with FTPS in the Therefore™ Online environment.

Action may be required. If you or your customers do not use Therefore™ Online’s FTPS functionality (e.g. via Content Connector), you are not affected by this change.

 

Details

In early 2025, Therefore™ Online will be increasing the number of passive data ports on its FTP server.

Currently, ports 50000 and 50001 are used for this connection. After the change, the new port range will be 50000 to 50100.

Customers who have set firewall rules for these ports will need to update them to support the new port range in order to continue using the FTPS connection to Therefore™ Online.

As an alternative to opening the port range, customers may opt to use SFTP, which requires only port 22.

 

Recommended action

For those affected by this change, we recommend updating firewall rules to allow for this change by the 20th of January, 2025.

If you require additional assistance or have any questions, please contact the Therefore support team through the Support Portal or at support@therefore.net.