Therefore™ Support

Our technical support team is committed to providing support to all our customers. We work together with Canon and Canon Partners to answer technical questions and requests.


You can contact the Therefore Support Team at:


Europe: +43 2236 865300-333 – 9AM–5PM CET
US and Canada: +1 941 358 0335 – 9AM–5PM EST
Asia and Australia: +613 9999 9029 – 8AM–6PM PHT
Ticket management:


Or by email at:


Typical time frame for reply: 2-3 business days. Please note you must be under active maintenance to receive support.


Find additional resources and technical information about Therefore™ on our Help pages: