Dynamics NAV Connector Support

Product Lifecycle

Therefore Corporation is dedicated to providing and supporting stable software. Learn more about our product’s Life Cycle Policy here.

 

Furthermore, Therefore Corporation is dedicated to following the Statement of Direction for Microsoft Dynamics NAV. As changes to the product are made, the Therefore™ Connector for Microsoft Dynamics NAV will be updated to ensure customers can continue working with the latest product version released by Microsoft.

 

 

 

 

Service Level Agreement

As long as your Therefore™ system in under active maintenance (CSS), you are eligible to receive support for your Therefore™ Connector for Microsoft Dynamics NAV.

 

The exact terms of your service level agreement are outlined in the service contract between you, the customer, and Canon. Please contact your local Canon organization for more information about support levels, response times, and escalation methods.

 

 

 

 

How to Receive Support

As long as your Therefore™ system in under active maintenance (CSS), you are eligible to receive support for your Therefore™ Connector for Microsoft Dynamics NAV.

 

Our technical support team is committed to providing third-level support to all our customers. We work together with Canon and Canon Partners to answer technical questions and requests. If you need support for your Therefore™ system, the first step is to contact your local Canon support team.

 

If your issue cannot be resolved by your Canon support team, your issue will be escalated to Therefore Corporation’s support team and processed in accordance with your individual service level agreement.

 

Therefore Support Team

Email: support@therefore.net

Phone: +43 2236 865 300 333

Hours: Monday-Friday 9:00 AM – 5:00 PM CET

 

 

 

 

Support Knowledge Database

Below you will find answers to frequently asked questions on the Therefore™ Connector for Microsoft Dynamics NAV.

Which versions of the Microsoft Dynamics NAV/Navision does the connector support?

The Therefore™ Connector is supported for Navision 4.0SP2 and new versions.

Where can I download the installation files (FOBs) for the connector?

The installation files and documentation for the connector can be downloaded from the Therefore™ FTP server. A valid FTP account is required to download files; this can be obtained by contacting the Therefore™ Support Team.

Can the connector be used with the 2009 RTC client or only the classic client?

The installation files and documentation for the connector can be downloaded from the Therefore™ FTP server. A valid FTP account is required to download files; this can be obtained by contacting the Therefore™ Support Team.

When executing any function of the connector, the error “Assembly not found: Therefore.Connector.Navision” is displayed.

To fix this, make sure that:

  1.  A Therefore™ client version 2015 or newer is installed on the PC executing the connector.
  2. During installation, the option”Therefore™ Integrate – Microsoft Navision” is selected to be installed. This installs the .Net part of the connector and needs to be available on all clients and servers using the connector (e.g. NAS Service).

Is it possible to use an NAS service to execute recurring tasks of the connector, like saving outgoing documents or automatic document linking?

The Therefore™ connector can be used in conjunction with an NAS service. Refer to our documentation for detailed installation and configuration instructions.

When clicking “Synchronize Configuration”, the error “Dynamic operations can only be performed in homogenous AppDomain” is displayed.

To fix this, open the file “Microsoft.Dynamics.Nav.Client.exe.config” in the RTC client installation directory. This can be usually found at “C:\Program Files (x86)\Microsoft Dynamics NAV\70\RoleTailored Client”. In this file, delete the line “<NetFx40_LegacySecurityPolici enabled=”true”/>” from the <runtime> section of the configuration file.

When trying to automatically save outgoing documents as PDF using the Therefore™ PDF Printer, the error message “The document could not be saved. Please contact the technical support!” is displayed.

In most cases, this error can be solved by upgrading to Therefore™ 2016 Update 2 or installing a patch that can be received by contacting the Therefore™ Support Team.